Home Design Knoxville Antler Luxury Furniture Country TN Rustic Décor

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Shipping & Returns

SHIPPING AND RETURNS

SHIPPING
Some of the merchandise on our website is shipped directly from the manufacturer and may take longer than one week for shipping. Please email us at info@homedesignelements.com for questions related to product availability and delivery times.

Shipping rates apply only to items shipped within the contiguous U.S.A. (shipping rates and free shipping do not apply for Alaska and Hawaii orders and orders shipped outside of the U.S.A.). Free shipping is only available for ground shipping (not express shipping). Ground shipping includes UPS and/or USPS priority mail.

Shipping time for most items in the U.S.A. is 4 to 5 business days. Items shipped directly from the manufacturer may take 5 to 7 business days for delivery. Some chandeliers and furniture may take up to 3 to 5 weeks for shipping. If you order more than one item you may receive your order in separate deliveries.

Express shipping is available for some in stock items. The delivery time for Express shipping is 3 to 4 business days from date of purchase. The cost for Express shipping is an additional fee (in addition to the regular ground shipping fee). Express orders will be shipped via UPS. Free shipping promotional offers can not be used for express shipping orders. Express shipping is only available for orders shipped within the continental U.S.A.

FURNITURE DELIVERY
Furniture is delivered by a freight carrier. The carrier will schedule a delivery time and deliver to the first dry location in the house or garage, unless white glove service is advertised for the item. The customer is responsible for moving the furniture into the house and setting it up. Assembly instructions are provided. The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items. Both of the freight charges and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit. We do not ship furniture to Canada or Alaska. The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages.

REFUND POLICY
Please inspect your shipment immediately! It is the customer’s responsibility to check all items UPON RECEIPT for obvious or concealed damage. If damage or missing boxes are apparent DO NOT SIGN a clear bill of lading. Refuse delivered items if damage is apparent throught ripped or damaged box. All freight damage and loss claims are to be filed by the customer with the freight company immediately. Home Design Elements LLC will assist you in the process, but it is the customer’s responsibility to ensure that the problem is noted on the Bill of Ladings before the shipper leaves your business. Please retain a copy of the Bill of Lading for your records and to help with claims process.

Damaged item - We will ensure that any damaged items will be replaced at no cost to the buyer, as long as we are notified within 24 hours after merchandise has been received.

Not satisfied - If you are not satisfied with the merchandise you purchased from our site or catalog, you can return the merchandise within 10 days from the day received and we will refund your money excluding the shipping fee and a 25% restocking fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable.

For all custom, hand crafted, and made-to-order items all sales are final. All other returns must be authorized by Home Design Elements LLC. Call us for a return authorization number, and include the paperwork with your shipment. YOU MUST CONTACT US PRIOR TO RETURNING PRODUCT.

PROMOTIONAL OFFERS
From time to time, we may provide promotional offers such as discounts or free services. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad. To take advantage of these offers a coupon code must be used when ordering. Customers can not use more than one coupon code per order (can not take advantage of two different promotional offers for the same order). Free shipping promotional offers are only valid for orders shipped within the contiguous U.S.A.

CUSTOMER SERVICE

Customer Service telephone number 1-865-922-0282.

If you have any questions please email us at info@homedesignelements.com

Beautiful interiors are always within reach. You just have to know where to look.

Impeccable style is easy when the elements are all together in one place for you to discover. For home design Knoxville TN, luxury furniture and rustic home décor you’ve found the perfect one-stop location: Home Design Elements.

Home Design Elements: Where discerning taste and timeless attention to detail come together for the best in home design Knoxville TN style. From Knoxville Luxury Furniture to whimsical antler furniture Knoxville residents know where to shop. Now online shoppers can take advantage of our fabulous collections too!

No matter what style of home you have, we help make it your own. If your country retreat needs a rustic furniture flare, we have the rustic furniture Knoxville designers and homeowners ask for by name.

For those with more modern or estate styles in mind, our Knoxville luxury furniture collection offers classic pieces and uniquely tasteful accessories. We also offer a huge selection of gorgeous lighting options of timeless quality, as well as Knoxville Luxury Furniture items you won’t find anywhere else.

Rustic Home Décor for Knoxville and Beyond

Our rustic home décor items help define some of the country’s most comfortable retreats, with rustic home décor elements that bring out the personality of the coziest cabin or most intimate study. Rustic home décor also can provide the unique personality you want for your apartment or great room. It’s all in how you style it, and for that we’re here to help. Check out all our rustic home décor items here.

When the Space Really Screams for Something Unique, Look to Us

Some items really set off a space, and for antler furniture Knoxville is a destination location. Home Design Elements has the tastefully designed and unique pieces of antler furniture that give your home a special flare that always gets attention and gives your guests something else to rave about.

Antler furniture Knoxville area homeowners love includes one of a kind occasional tables and coffee tables, as well as bistro chairs and bistro tables that add the right look and always provide the spark for an interesting conversation.

Knoxville Luxury Furniture shoppers know that Home Design Elements puts the detail in attention to detail. From over the top pet beds to the corner chair or chaise that makes the room, we have exactly what you’re looking for. Knoxville luxury furniture is here at Home Design Elements.